Last updated: 6 August 2026
Reptilia Marketing (Pty) Ltd (“Reptilia”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us when you browse or shop at reptilia.co.za.
We may collect your name, contact details, billing and delivery addresses, account details, order history, communications with us, and technical information such as your IP address, browser type and cookie data. We collect payment-related information needed to process an order, but card and banking details are processed securely by our payment provider and are not stored by us in full.
We only share information where necessary with trusted service providers such as Payfast, couriers, website hosting and support providers, email services, analytics providers, and professional or regulatory bodies where required by law. These providers may only use the information for the service they provide to us.
Our website uses essential cookies for functions such as the shopping cart, checkout, account login and security. We may also use analytics or preference cookies to understand and improve website use. You can manage cookies in your browser, although disabling essential cookies may prevent parts of the shop from working correctly.
We retain personal information only for as long as it is reasonably required for the purposes described above, including legal, tax, accounting, fraud-prevention and warranty obligations. WooCommerce order records may be kept for the legally required retention period.
Subject to applicable South African law, including the Protection of Personal Information Act (POPIA), you may ask us to access, correct or delete personal information we hold about you, object to certain processing, or withdraw consent. Some records may need to be retained where the law requires it.
We use reasonable technical and organisational safeguards to protect personal information. No internet transmission or storage system is completely secure, but we take appropriate steps to reduce the risk of unauthorised access, loss or misuse.
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or handling of personal information.
For privacy questions or requests, please contact Reptilia through the Contact Us page on this website. We may ask you to verify your identity before processing a request.
We may update this policy when our services or legal obligations change. The latest version will always be published on this page.
© 2026 Reptilia. All rights reserved.
