Last updated: 6 August 2026
These terms apply when you access reptilia.co.za or purchase products from Reptilia Marketing (Pty) Ltd (“Reptilia”, “we”, “us” or “our”). By using the website or placing an order, you agree to these terms together with our Privacy Policy, Shipping Policy and Refund and Return Policy.
You may use this website only for lawful purposes. You may not interfere with its security or operation, attempt unauthorised access, submit false information, or use website content without permission. Product information, photographs, branding and other site content remain the property of their respective owners and may not be reproduced without authorisation.
We take reasonable care to describe and display products accurately. Photographs are illustrative and natural items, live animals, colours, patterns, sizes and packaging may vary. Decorative items shown in photographs are not included unless expressly stated. All orders are subject to stock availability and final acceptance by us.
Prices are shown in South African rand (ZAR). The total payable, including applicable delivery charges and taxes, will be displayed during checkout. Payment is processed using the payment methods made available at checkout, including Payfast. An order is not confirmed for dispatch until payment has been successfully received and verified.
Please check product selections, quantities, delivery details and contact information before placing an order. We may contact you to verify an order, confirm stock, obtain a specialist delivery quotation or resolve information required for fulfilment. We may cancel or refuse an order where stock is unavailable, payment cannot be verified, delivery is not reasonably possible, an obvious pricing error occurred, or fraud or unlawful activity is suspected. Where we cancel a paid order, an appropriate refund will be arranged.
Orders cancelled because of a customer ordering error are subject to a 30% handling fee, to the extent permitted by applicable law. Orders that have already been dispatched, specially ordered, prepared, opened or used may be subject to additional restrictions described in our Refund and Return Policy.
Customers are responsible for confirming that they may lawfully purchase, keep and transport an animal or regulated product, including obtaining any permits required in their area. Live animals cannot be sent by standard parcel courier. Specialist pet courier arrangements and costs are the customer’s responsibility unless a specific local delivery option is offered and accepted by us. We may refuse or postpone a sale or transport arrangement where animal welfare, weather, legal or safety concerns arise.
Frozen orders require suitable ice packs and remain subject to the destination restrictions and risk information in our Shipping Policy. Large enclosures, heavy goods, fragile products and other specialist items may require a separate delivery quotation before dispatch.
Returns and refunds are handled in accordance with our Refund and Return Policy and applicable South African consumer law. Please inspect deliveries promptly and contact us with the order number and supporting photographs if goods arrive damaged, incorrect or incomplete.
You are responsible for keeping account login details confidential and for information submitted through your account. Notify us promptly if you believe an account has been used without permission.
To the extent permitted by law, we are not responsible for indirect or consequential loss, courier delays outside our reasonable control, misuse of products, failure to follow care or safety instructions, or unlawful keeping or transport of animals. Nothing in these terms excludes or limits any liability or consumer right that cannot lawfully be excluded.
Our collection and use of personal information is explained in our Privacy Policy.
We may update these terms when our products, website, business practices or legal obligations change. The version published on this page applies from its stated update date.
These terms are governed by the laws of the Republic of South Africa. For questions about an order or these terms, please contact Reptilia through the Contact Us page on this website.
© 2026 Reptilia. All rights reserved.
